Privacy Policy

​

Operated by SoulFlow, Inc.

Effective Date: June, 29th,2025

​

1. Introduction

Welcome to Warm Hands Massage Salon.

At Warm Hands, we believe that trust, respect, and personal care extend beyond the massage room. Protecting your privacy and personal information is an important part of the experience we strive to provide.

This Privacy Policy explains how Warm Hands Massage Salon, operated by SoulFlow, Inc. ("Warm Hands," "we," "our," or "us"), collects, uses, stores, and shares information when you visit our website, use our mobile application, book appointments, purchase services, or communicate with us.

By using our services, you acknowledge the practices described in this policy.

2. Information We Collect

Depending on how you interact with Warm Hands, we may collect:

Personal and Contact Information

• Name

• Email address

• Telephone number

• Billing information

• Birthday, when voluntarily provided

• Account registration information

Appointment and Service Information

• Appointment dates, times, and service selections

• Booking history and preferences

• Memberships, packages, and gift certificate information

• Communications concerning appointments and services

Wellness and Treatment Information

When relevant to providing personalized massage and wellness services, we may collect information you voluntarily provide about your physical comfort, areas of tension, injuries, health considerations, treatment preferences, and wellness goals.

Our therapists may also maintain session notes to support continuity of care.

We recognize that this information can be sensitive and seek to limit access to individuals who need it to provide services or perform authorized business functions.

Website and Mobile Application Information

Our website and mobile application, along with their technology providers, may automatically collect certain technical information, such as device information, IP address, browser type, usage activity, and diagnostic information.

The specific information collected may vary based on the features used and your device settings.

3. How We Use Your Information

We use personal information as reasonably necessary to:

• Schedule, confirm, and manage appointments.

• Provide personalized massage and wellness services.

• Maintain client records and service history.

• Process purchases, memberships, and gift certificates.

• Respond to questions and service requests.

• Send appointment reminders and important service communications.

• Provide marketing communications when permitted by applicable law and your communication preferences.

• Improve our website, mobile application, and customer experience.

• Maintain security, prevent misuse, and comply with legal obligations.

We do not use wellness or treatment notes for unrelated advertising without appropriate authorization.

4. Website, Booking System, and Mobile Application

Warm Hands uses Wix services to support website operations, online scheduling, client accounts, and mobile application functionality.

Information submitted through these services may be processed and stored by Wix and its authorized service providers as necessary to operate the platform.

Additional service providers may support payment processing, communications, analytics, and other business functions.

We seek to work with service providers that maintain appropriate privacy and security protections and require them to handle personal information consistently with applicable law and relevant contractual obligations.

For more information about Wix's data practices, visit:

https://www.wix.com/about/privacy

5. Payment Information

When you purchase a service, membership, package, or gift certificate, payment information may be processed by third-party payment providers.

We use payment information to facilitate transactions, manage purchases, issue refunds when appropriate, and maintain required financial records.

Payment information is handled according to the applicable payment provider's privacy and security practices.

6. Cookies, Analytics, and Similar Technologies

Our website and mobile application may use cookies, analytics tools, and similar technologies to support essential functionality, understand usage, improve performance, and evaluate marketing effectiveness.

Where required by applicable law, we provide appropriate choices or obtain consent for nonessential tracking technologies.

You may also be able to control certain tracking technologies through your browser, device settings, or available privacy controls.

7. Communications and Marketing

We may contact you regarding your appointments, purchases, account activity, or important service updates.

If you choose to receive promotional communications, we may also share information about special offers, new services, and wellness opportunities.

You may unsubscribe from promotional emails using the unsubscribe link provided in those messages or contact us directly.

Opting out of promotional communications does not necessarily prevent essential appointment or transaction-related messages.

8. Information Sharing

We may disclose personal information to:

• Authorized employees and therapists when necessary for providing services.

• Technology providers supporting our website and mobile application.

• Payment processors and other service providers involved in transactions.

• Communications, analytics, and marketing providers, as applicable and permitted by law.

• Authorities when disclosure is legally required.

We do not disclose confidential treatment notes to unrelated third parties for advertising without appropriate authorization.

We do not sell client treatment records.

9. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, and loss.

Access to client information should be limited to authorized individuals with a legitimate business need.

No electronic system or method of transmission can guarantee absolute security.

10. Data Retention

We retain personal information for as long as reasonably necessary to provide services, administer accounts, maintain business records, resolve disputes, and meet applicable legal or regulatory obligations.

Retention periods may vary depending on the nature of the information and applicable requirements.

When information is no longer required, we seek to delete, anonymize, or securely dispose of it, subject to technical and legal limitations.

11. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to:

• Request access to personal information we maintain about you.

• Request corrections to inaccurate information.

• Request deletion of eligible personal information.

• Withdraw consent where processing is based on consent.

• Opt out of promotional communications.

• Exercise other privacy rights available under applicable law.

To submit a privacy request, contact:

team@warmhands.care

Please include enough information for us to identify your account or records. We may request additional verification before fulfilling certain requests.

Some records may need to be retained where required or permitted by law.

12. Account Deletion

If you have created an account through our mobile application, you may request deletion of your account and associated personal information by contacting:

team@warmhands.care

We will review and process verified requests in accordance with applicable laws and platform requirements.

Certain transaction, legal, and professional records may be retained where necessary or required.

13. Children's Privacy

Our website and mobile application are intended primarily for adults seeking massage and wellness services.

We do not knowingly collect personal information directly from children under 13 through online accounts without appropriate parental or guardian authorization.

If we learn that personal information from a child has been collected inappropriately, we will take appropriate steps to address the situation.

14. Third-Party Websites

Our website and application may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices of independently operated third-party websites. We encourage you to review their privacy policies.

15. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or applicable legal requirements.

Updates will be posted on our website with a revised effective date. Where required, we will provide additional notice or request consent.

16. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact:

Warm Hands Massage Salon
Operated by SoulFlow, Inc.

4444 West 76th Street, Suite 100
Edina, MN 55435

Phone: 952-303-2661
Email: team@warmhands.care
Website: https://www.warmhands.care

We welcome questions about your privacy and are committed to treating your personal information with care and respect.